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E-commerce & Retail

Personalise the buying journey without changing your stack.

1-to-1 personalisation, product recommendations, dynamic pricing and AI support agents — wired into the Shopify, WooCommerce, PrestaShop or Magento you already run. Built for SME and mid-market e-commerce leads who want hyper-personalised experiences without an in-house data team.

Person shopping online using a laptop and credit card, highlighting e-commerce convenience.
Photo : Mikhail Nilov / Pexels
Why your margins erode

You pay top dollar for traffic, and the vast majority leaves without buying.

01

Conversion stuck at 1–3 %

The same journey for everyone. No read on the visitor, no relevant reco, no reason to come back.

02

Customer service drowning

Returns, tracking, product questions, claims: your team is buried, NPS collapses.

03

Stock blind spots

Black Friday stockouts, off-season overstock. Cash tied up, sales lost.

04

CAC blowing up

Meta, Google, TikTok bids climb every quarter. LTV / CAC ratio degrades each cohort.

05

Amazon, large marketplaces

Hyper-personalised over there, flat catalogue on your side. The gap widens monthly.

Use cases

From click to checkout, every step turns personal.

Primary use case

1-to-1 personalisation & product recommendation engine

Real-time behavioural segmentation cross-referenced with your catalogue and order history. Surfaces contextual recos on home, PDP, cart and email — integrated with Shopify, WooCommerce, PrestaShop or Magento.

+15–30

% conversion rate

+10–20

% average order value

−15–25

% cart abandonment

Industry benchmarks — actual results vary, measured via A/B holdout on your store.

01 · Visitor02 · Segmented03 · Product reco04 · Conversion

Dynamic pricing & targeted promotions

Detects elasticity per SKU and segment, adjusts prices and promotions through rules validated by your team. Buyer-facing disclosure aligned with the EU Omnibus Directive whenever a price is personalised.

Gross margin to be measured

Abandoned cart recovery

Email/SMS/WhatsApp triggered by intent signal, copy generated per segment, incentive calibrated by LTV.

Carts recovered to be measured

24/7 AI customer support agent

Order tracking, returns, product questions, recos. Plugged into Gorgias / Zendesk, human escalation when needed.

Tier-1 tickets to be measured
The metrics that matter

What we move — measurable monthly.

Measure

Conversion rate

Measure

Average order value (€)

Measure

Cart abandonment

Measure

Customer Lifetime Value

Measure

Customer acquisition cost

Industry benchmarks — actual results vary, measured via A/B holdout on your store.

Our approach

From diagnostic to deployment in 4 phases.

01

Data & funnel diagnostic

Audit of GA4 / Shopify Analytics, existing segmentation, catalogue quality, friction points across the funnel.

1 wk
02

Pilot on one category

Reco engine deployed on one category or one traffic segment. Rigorous A/B test against current version.

2 wks
03

Storefront integration

Shopify app / WooCommerce module / PrestaShop or Magento extension. Webhooks, GTM tag, consent mode.

2 wks
04

Industrialisation (optional)

Load testing under peak, drift alerts, leadership dashboard, training for marketing & support teams. Maintenance and continuous improvement on a per-quote basis.

Optional maintenance
What you walk away with

Not a demo. A system running inside your storefront.

  • Real-time product recommendation engine (home, PDP, cart, email)
  • Shopify integration (App Bridge, Theme App Extensions, Functions) or custom WooCommerce / PrestaShop / Magento module
  • Cart-recovery workflows (Klaviyo, Brevo, Mailchimp)
  • AI support agent connected to Gorgias / Zendesk / Front
  • Dashboard for conversion, AOV, LTV, CAC and multi-touch attribution
  • Built-in A/B testing, kill-switch, Black Friday & sales runbook
  • GDPR documentation: registry, DPIA, Google Consent Mode v2
Integrations

We plug into what you already run.

Plugged into the tools you already run.

Shopify / Shopify Plus
WooCommerce
PrestaShop
Magento (other commerce CMS on request)
Klaviyo · Brevo · Mailchimp
Gorgias · Zendesk · Front
GA4 · Mixpanel · Matomo
Stripe · PayPal · Adyen
Compliance & legal framework

GDPR, ePrivacy, EU AI Act — clean tracking, sharp consent.

Your behavioural data stays in France or the EU. We implement Google Consent Mode v2 and ePrivacy directives: no tracking before consent, signals modelled downstream. Product recommendation engines fall outside the prohibited and high-risk categories of Annex III of Regulation (EU) 2024/1689 (AI Act); we apply the Article 50 transparency duties whenever an agent talks directly to a customer. For stores in scope of the DSA, we implement its algorithmic-transparency obligations; micro and small enterprises benefit from partial exemptions that we document case by case. Documentation, processing registry and DPIA included.

Strategy AI (3-5 days, from €5,000) to scope; AI Acceleration (6-8 weeks, from €15,000) to ship. Industrialisation and maintenance on a per-quote basis.

See our security & compliance commitment →
Client proof

Already running in production for our clients.

Supplier invoices, carrier disputes, after-sales documents: beyond personalisation, the document automation deployed at Guenifey shows what a production AI pipeline changes day to day — zero re-keying, zero errors.

GuenifeyHereditary genealogy · ~200 employees

Guenifey automates heir-file processing and saves 30 minutes per case.

−30 min
per processed file
~2 h
recovered every week
0
manual entry errors
Read the case study
WHAT MAKES OLIXID

An AI agency built by the engineers who ship the code.

Not a consulting firm. Not a digital agency. A team of AI engineers who scope, code and ship to production — for French SMEs and mid-market companies.

Meet the team and the method
01

Engineer-founded

From EPITA, ranked #1 computer-science engineering school in France.

02

AI student consultancy

Founded in 2024. Dozens of engagements shipped to production before launching OLIXID.

03

Scope · build · deliver

Same people from diagnostic to production. No disconnected pre-sales, no project tunnel.

04

Plugs into what you run

No ERP replacement, no big bang. AI sits next to your tools — your teams keep their interfaces.

Frequently asked questions

What e-commerce leads ask us before signing.

Next step

Let's measure realistic uplift on your store

30 minutes with a consultant to map your funnel, your highest-potential segments and the realistic conversion uplift over 6 months.

24 h response · No commitment