Take back control of your guest relationship, 24/7 and free up your back-office.
Multilingual AI concierge wired into your PMS, back-office automation and pricing decision support — integrated via the public APIs of Mews, Misterbooking, Opera Cloud or RoomRaccoon. Built for independent hotels who want to take back margin from OTAs.
24/7 piloting is no longer reserved for the chains.
Static rates against dynamic yield
While you sleep, Accor and Airbnb reprice every hour. Without external signals, demand spikes go unnoticed.
OTA dependency · 18 to 25 % commission
Booking and Expedia capture most of your bookings. Without a direct-booking engine, a meaningful share of your margin leaks to commissions.
Front desk drowning in repetitive queries
Breakfast hours, parking, airport transfers, allergies. Most guest messages are questions an AI agent solves in 30 seconds — in 8+ languages.
Booking & TripAdvisor reviews left unmanaged
You read reviews when you have time. No semantic analysis, no action plan. Your score drifts down and conversion follows.
Back-office still manual
Tourist tax, check-in/out, accounting exports. Your GM spends days in Excel instead of being in the lobby.
No visibility on the soft windows
You discover the November dip in November. Too late to launch a targeted campaign or activate a partner agency.
From guest journey to back-office — automated to run 24/7.
Multilingual AI concierge wired into your PMS
A RAG-based guest agent connected to your property's knowledge base (FAQ, room directory, partner restaurants, policies) and to your PMS for booking data. Pre-arrival, in-stay (WhatsApp / email / chat), post-departure, traceable human escalation. Supervision and guardrails included.
Pricing decision support
Pricing recommendations built from your PMS data (occupancy, ADR, pickup) and external signals (events, weather, comp set). Complementary to your RMS or revenue manager — we do not push rates automatically to OTAs.
Recommendations, not auto-pushReview & e-reputation intelligence
Weekly synthesis of Booking, Google and TripAdvisor reviews by category (room, cleanliness, welcome, F&B). Prioritised action plan and suggested replies in your property's tone.
Weekly action planBack-office automation
Online pre-check-in, automatic invoicing and tourist tax, accounting exports to EBP/Cegid, daily exec reports delivered at 7 a.m.
Admin hours freed every weekWhat we aim to move.
Revenue per available room
Annual occupancy rate
Average daily rate
Direct bookings share
Booking / Google rating
Ranges reflect market observations — actual results depend on property, seasonality and existing stack. OLIXID commits to the method, not a number.
From scoping to continuous piloting, in 4 phases.
Yield & PMS data scoping
Your history reviewed (occupancy, ADR, pickup, source mix), comp-set benchmark and identification of profit windows.
60-day pilot
AI concierge activated on a scoped perimeter and first pricing recommendations issued. A/B vs your current practice. Transparent weekly reporting.
PMS + channel manager wiring
Integration via public APIs (Mews, Misterbooking, Opera Cloud / OHIP, RoomRaccoon), channel manager (D-EDGE, SiteMinder, Cubilis) and direct booking engine.
Continuous piloting & coaching
Monthly review with your management, seasonal recalibration, progressive rollout of reputation and back-office modules.
Not a demo. A system running inside your hotel.
- AI concierge on WhatsApp / email / chat connected to PMS, 8+ languages
- Executive dashboard: RevPAR, ADR, occupancy, 30-day pickup
- Pricing decision-support module (recommendations, not auto-push)
- Review & e-reputation module with weekly action plan
- Pre-check-in, invoicing and tourist tax workflows automated
- Documentation, AI Act register and team training
PMS, channel manager and accounting integrations.
If AI doesn't bring value to your property, we say so during scoping and stop there.
PMS
Channel manager / OTA
Accounting & payment
Guest GDPR, rate parity, dematerialised police form.
Guest data (passport, card, preferences) hosted in France or the EU, GDPR-compliant. Dematerialised individual police form compliant with articles R.611-42 et seq. of the French CESEDA (Decree 2015-1002 of 18 August 2015). Rate parity guardrails active across every channel to preserve your OTA contracts. The deployed models are, on analysis, outside the AI Act's «high-risk» scope; classification confirmed in the DPIA delivered at the start of the mission. Invoicing aligned with applicable VAT rates (10 % for room and breakfast, other rates for F&B, bar and ancillary services). Tourist tax computed and reported in real time per your municipality's schedule.
Already running in production for our clients.
Supplier invoices, contracts, HR paperwork: the automation deployed at Guenifey handles every inbound document, from reading to entry in the business tool. In production, not a pilot — the same standard we apply to your property.
An AI agency built by the engineers who ship the code.
Not a consulting firm. Not a digital agency. A team of AI engineers who scope, code and ship to production — for French SMEs and mid-market companies.
Meet the team and the methodEngineer-founded
From EPITA, ranked #1 computer-science engineering school in France.
AI student consultancy
Founded in 2024. Dozens of engagements shipped to production before launching OLIXID.
Scope · build · deliver
Same people from diagnostic to production. No disconnected pre-sales, no project tunnel.
Plugs into what you run
No ERP replacement, no big bang. AI sits next to your tools — your teams keep their interfaces.
